Support

After completing account setup, a regular sign-in starts in chat. If you were heading to a specific page, MathGym returns you there. Describe what you are working on, or attach a problem, and MathGym will help you work through it, build practice from it, or point you at a Readiness Check. You can still go straight to Upload for a problem you want turned into a practice session, Find Gaps for a Readiness Check when it is available on your account, or My Learning for work you have already started. Creating an account, verifying your email and completing the required setup are still the first steps.

Files must be no larger than 20 MiB (20,971,520 bytes). On the Upload page, you can select PNG, JPG/JPEG, WebP, GIF, BMP and TIFF images, or PDFs. HEIC/HEIF photos also work in browsers that support them, including Safari 17 or later. If your image does not appear in the cropper, convert it to JPEG or PNG and try again.

Have a PDF? No problem! You can upload it directly, and our built-in cropper will help you select and stitch the pages you need. If your image is too large, try taking a tighter crop or a slightly lower-resolution photo. If it's an unsupported format (like SVG or RAW), you'll just need to convert it first.

In chat, attach one image or PDF per message. The chat picker accepts PNG, JPEG, WebP, GIF and BMP images; convert TIFF and HEIC/HEIF first. For a PDF of up to 12 pages, choose the pages you need and crop one problem — the crop is attached as a still image, and the PDF itself stays in your browser. The file you choose and the crop you confirm must each be no larger than 20 MiB (20,971,520 bytes).

Oops! Sometimes our classifier gets a little confused. The best fix is to re-upload a tighter crop that only shows the specific problem you want to work on.

If it keeps happening, use the Upload or classification issue email card above — include your session URL and which problem was misclassified so we can investigate.

Hang tight! It can take about 1-2 minutes to process the problem. But if it's been more than 5 minutes, try giving the page a quick refresh. If it's still stuck after that, shoot us an email with your session URL and we'll look into it.

A quick page refresh usually does the trick! If the graph still refuses to load, use the Report button on that problem so we can fix it.

Math formatting can be picky! Try entering your answer in a different equivalent form. For example, try 1/2 instead of 0.5, or rationalize the denominator (like \sqrt{2}/2 instead of 0.707...).

You can also ask the AI tutor for a hint on how to format your answer. If you've tried everything and it still marks you wrong, use the Report button on the problem.

Our goal is to make working through math problems feel smooth and enjoyable, not frustrating. Your AI tutor is right there with you to help you process the problem step-by-step.

Instead of just handing over the final number, it provides just enough hints to keep you moving forward without taking the thinking away from you. It's all about giving you the exact support you need to maintain your momentum and confidently conquer the problem yourself.

We recommend you ask follow-up questions first. If you believe there is something wrong, use the Report button on the affected problem and pick the “Tutor / chat issue” option — your feedback directly helps the tutor get smarter.

The tutor is focused entirely on the task at hand. It can see your current problem's statement and the intended solution. It doesn't look at your past problems or any of your account information.